Last updated: January 2026

These Terms and Conditions govern the provision of loft conversion services by Loft Conversions West London. By engaging our services, you agree to be bound by these terms.

1. Definitions

“We”, “us”, “our” refers to Loft Conversions West London
“You”, “your”, “client” refers to the person or entity engaging our services
“Services” refers to loft conversion design, construction and related works
“Property” refers to the premises where works are to be carried out
“Contract” refers to the agreement formed by acceptance of our quotation

2. Quotations and Acceptance

2.1 All quotations are valid for 30 days from the date of issue unless otherwise stated.

2.2 Quotations are based on the information provided and our site survey. Any variations discovered during works may result in additional costs.

2.3 A contract is formed when you accept our quotation in writing and pay the initial deposit.

2.4 All prices quoted are fixed unless variations are agreed in writing.

3. Payment Terms

3.1 Payment shall be made in stages as outlined in the quotation, typically: – Initial deposit upon contract acceptance – Stage payments at agreed milestones – Final payment upon practical completion

3.2 Payment is due within 7 days of invoice unless otherwise agreed.

3.3 We reserve the right to suspend works if payments are not received in accordance with agreed terms.

3.4 All prices are inclusive of VAT where applicable.

4. Planning Permission and Building Regulations

4.1 Where planning permission is required, we will submit applications on your behalf. Approval is subject to local authority decision and timescales are outside our control.

4.2 We will ensure all works comply with current Building Regulations and obtain necessary approvals.

4.3 Any delays caused by planning or building control processes will not constitute a breach of contract.

4.4 You are responsible for disclosing any restrictive covenants, party wall matters or other legal constraints affecting the property.

5. Access and Site Conditions

5.1 You must provide clear and safe access to the property for the duration of works.

5.2 You must ensure the property is vacant or that occupants understand construction will be taking place.

5.3 We will take reasonable care to minimise disruption, but some noise, dust and disturbance is inevitable.

5.4 You are responsible for removing or protecting valuable items and furnishings.

5.5 We require access to water and electricity supplies for the duration of works.

6. Timescales and Completion

6.1 Estimated completion dates are provided in good faith but are not guaranteed.

6.2 We will make reasonable efforts to complete works within agreed timescales.

6.3 We are not liable for delays caused by: – Adverse weather conditions – Planning or building control delays – Discovery of unforeseen structural issues – Client-requested variations – Unavailability of specified materials – Circumstances beyond our reasonable control

6.4 Practical completion occurs when works are substantially complete and the property is fit for occupation, even if minor finishing items remain.

7. Variations and Additional Works

7.1 Any variations to the agreed scope of works must be confirmed in writing.

7.2 Additional works will be charged at our prevailing rates and may affect completion timescales.

7.3 If unforeseen structural issues are discovered, we will notify you immediately and provide a written quotation for necessary remedial works.

8. Materials and Workmanship

8.1 We will use materials of satisfactory quality and carry out works in a professional and workmanlike manner.

8.2 Where specific materials are specified, we will use reasonable efforts to source them. If unavailable, we will propose suitable alternatives.

8.3 Minor variations in materials, finishes and colours are normal and do not constitute a defect.

9. Guarantees and Warranties

9.1 All works are covered by our 5-year insurance-backed guarantee through our partnership with HIG, subject to their terms and conditions.

9.2 The guarantee covers structural defects arising from our workmanship.

9.3 The guarantee does not cover: – Normal wear and tear – Damage caused by misuse or neglect – Alterations or repairs carried out by third parties – Defects arising from your failure to maintain the property

9.4 Manufacturer warranties apply to materials and products as provided by the manufacturer.

10. Health and Safety

10.1 We will comply with all relevant health and safety legislation.

10.2 You must not enter the working area without permission from our site manager.

10.3 You are responsible for ensuring that occupants, visitors and pets are kept away from the working area.

11. Insurance

11.1 We maintain public liability insurance and employer’s liability insurance.

11.2 You are responsible for maintaining adequate buildings insurance for the property.

11.3 You should notify your insurer that building works are taking place.

12. Cancellation and Termination

12.1 You may cancel the contract within 14 days of acceptance (cooling-off period) and receive a full refund of any deposit paid, provided works have not commenced.

12.2 After the cooling-off period, cancellation will result in charges for: – Work completed to date – Materials ordered or purchased – Reasonable costs incurred – Loss of profit on cancelled works

12.3 We may terminate the contract if: – You fail to make payment in accordance with agreed terms – You breach these terms and conditions – Access to the property is denied – We are unable to continue works due to circumstances beyond our control

12.4 Either party may terminate by giving 14 days’ written notice.

13. Liability

13.1 We accept liability for death or personal injury caused by our negligence.

13.2 We accept liability for damage to your property caused by our negligence or breach of contract.

13.3 Our total liability under the contract shall not exceed the total contract value.

13.4 We are not liable for: – Indirect or consequential losses – Loss of profit or business – Costs incurred due to delays outside our control

14. Disputes

14.1 Any disputes should be raised in writing to allow us to investigate and resolve the matter.

14.2 We will make reasonable efforts to resolve disputes amicably.

14.3 If a dispute cannot be resolved, either party may refer the matter to mediation or arbitration before pursuing legal action.

15. Data Protection

15.1 We process your personal data in accordance with UK GDPR and our Privacy Policy.

15.2 We will use your data only for the purposes of providing our services and fulfilling our contractual obligations.

15.3 We may use photographs of completed works for marketing purposes with your consent.

16. Subcontractors

16.1 We may engage specialist subcontractors to carry out certain aspects of the works.

16.2 We remain responsible for the quality and completion of all works.

17. Intellectual Property

17.1 All designs, plans and specifications remain our intellectual property unless otherwise agreed.

17.2 You may use designs solely for the purpose of the contracted works.

18. General

18.1 These terms constitute the entire agreement between parties and supersede any previous agreements or representations.

18.2 Any amendments must be agreed in writing.

18.3 If any provision is found to be unenforceable, the remaining provisions remain in full effect.

18.4 These terms are governed by the laws of England and Wales.

18.5 Any legal proceedings must be brought in the courts of England and Wales.

19. Contact

For any questions regarding these Terms and Conditions, please contact us through the details provided on our website.

By engaging our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.